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"Quality Gate" becomes the stumbling block on the path of LG mobile phones in China (1)
According to national cell Sales of mobile market research firm China in April this year, statistics show that the three main brands are Nokia, Samsung and Lenovo, LG is the fourth, he is two points lower than Lenovo. In keeping with this trend, earlier this year in China, the CEO of LG phones cellular RenweiGuang said: "The goal that Cellular phone rank the top three in the Chinese market is now close. However, the phone LG KT878 Cell has become the stumbling block on the way to China. The problems highlighted by individual consumers have already erupted in quality problems on a large scale, but LG did not give adequate solutions to date.
A cell phone leads many complaints.
"Blank screen, the system is stopped, the Alice, he can not make a call, battery failure, under the line during a call, no signal … In April this year, "K T878 cell phone is exposed to several occasions on the Internet to light, and problems appear to infinity.
"From the standpoint of service, cell phone comparison individual problems are inevitable, it is difficult. To represent the overall quality of this mobile "service personnel in the field of telecommunications accepting an interview but said that users now indignant T878 K;. Clearly not just a problem of a cell phone. A report on complaints of cellular phones in April from "315 complain of a net" indicates that Nokia is leading the list, and "315 complain of a net "receives 244 complaints related. Followed by Nokia, the LG mobile phone is as high as 206 complaints." The Nokia's market share is most important, nearly 40%, if for the number of complaints, Nokia tops the list of prohibited grounds to blame. "Person said.
But cell phones LG are also in accordance with the statistical China, although its market share is the fourth in China, but in doing its part market is about one tenth of Nokia. It should be noted that, according to the statistics of "315 complain of a net", 204 complaints deal with LG mobile phones, 183 complaints were related to the T878 K, and complaints that the plaintiffs are reflect the coherence, the signal is normal, but called in vain, he suggested that side stops or is busy. Battery cracking is often a fever for no reason in the intelligence process, standby greatly reduced and the screen facing up.
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